Course Overview

As a multi-culture-based county, community service plays the role to help connect everyone to the community to make a better place for all residents to live in Australia. Community Services could deliver across various areas, such as support for Aboriginal and Torres Strait Islander peoples, support for the LGBTIQ+ community, aged care and disability support. 

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. 

Mode of Study

Face-to-face classroom delivery
Placement 200 hours (compulsory)

Duration

56 Weeks

Units Number

20 Units

Location

Brisbane Campus

Our Courses

Course Name Diploma of Community Service
Nationally Recognised Yes
National Code CHC52021
CRICOS Code 115591E
Delivery mode Face-to-face classroom delivery
Vocational Placement – 200-hours (compulsory)
Course Duration 56 weeks (including 4 weeks holiday)
Start dates 22/07/2024
23/09/2024
25/11/2024
17/02/2025
21/04/2025
23/06/2025
25/08/2025
27/10/2025
Career Opportunities Community Services Manager
Community Services Case Manager
Centre Manager
Family Support Worker
Entry Requirements Minimum 18 years of age, with Year 12 equivalent.
English levels at minimum IELTS 5.5 or equivalent.
Assessments Methodology Written tasks, examination, observation (real or simulated environments), vocational placement.
Awarded by Shafston International Pty Ltd, CRICOS Provider Code: 03917H, RTO Code: 45694

This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.

This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

This unit describes the skills and knowledge required to develop communication protocols for a team or business unit.

This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services.

The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry.

This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.

This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery.

This unit applies to individuals working in any type of leadership role across all industry sectors.

This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.

This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.

This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.

This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.

This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.

This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

This unit applies in a range of community service contexts.

This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework.

Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers.

This unit applies to work in a range of health and community services contexts.

This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.

Workers at this level work autonomously and are responsible for own outputs within organisation guidelines.

This unit applies to work in a range of health and community services contexts.

This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation.

Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines.

This unit applies to work in a range of health and community services contexts.

This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

This unit describes the skills and knowledge required to implement systems and process that support the personal and professional development of self and others.

The unit applies to individuals working in a range of managerial positions who are accountable for the development and performance of others.

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

The unit applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace. These individuals may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

You will need to complete the minimum hours of vocational placement for CHC52021 Diploma of Community Service (minimum 200 hours)

You will be assisted in securing your vocational placement in an Approved Care Service and be mentored by a qualified experienced Care Service Team Leader.

During vocational placement you will put into action everything you have learnt throughout your course.

The Diploma of Community Service (CHC52015) will prepare you to become qualified as a community service manager and will provide you with the skills, knowledge and understanding required for this demanding but rewarding career. Career outcomes include:

  • Community Services Manager
  • Community Services Case Manager
  • Centre Manager
  • Family Support Worker

“The process of collecting evidence and making judgements on whether competency has been achieved to confirm that an individual can perform to the standard expected in the workplace, as specified in a training package or a VET accredited course.” https://www.asqa.gov.au/standards-vac/definitions

Your Shafston teacher will formally assess your skills, knowledge and understanding.   Assessment is competency based, this means you will be required to show / demonstrate the required competencies for the units of competency you are studying.

In order to ensure that Shafston’s assessment is valid, reliable, flexible and fair, Shafston trainers will conduct assessment as per the assessment conditions for each unit of competency you are studying. 

There are many different types of assessment.  Multiple and varied assessments are used to ensure that learners are able to demonstrate competency.  We will ensure that the assessment is conducted in a manner that is fair, flexible, valid and reliable. 

Assessments have the following sections Activities, Questioning, Project, and Observation which span across these different tasks.   Some of the assessment tasks are ‘stand-alone’ or they may be a combination of these methods of assessment.

There may be

• Written tasks

Written assessments include case studies, question-answer type tasks, written reports and assignments, including reflective evaluations, self-evaluations,  project work, demonstrations and class presentations.

• Examination

This includes written or spoken ‘question-answer’ type tasks in an examination. 

• Observation

Your teacher will observe your performance of tasks in real or simulated workplace environments.  This includes participation in role-plays, group discussions and demonstrations of practical skills and knowledge.  Students on vocational placement will be observed by a qualified professional.

• Vocational Placement

Vocational placement provides the opportunity to observe professionals in your vocation, gain skills specific to your vocation, engage and interact with your community, and most importantly, to apply what you have learnt in the classroom to the ‘real-world’ vocational environment.  You will be mentored and supported by an industry professional and have a valuable opportunity to learn in a structured workplace environment.  Your teacher as well as the industry professional will both observe your ability to apply the skills, knowledge and attitudes required in workplace situations and environments.

• RPL

You may already have the skills and knowledge.  For more information about Recognition of Prior Learning Student Information,  please refer to:  http://shafston.edu/forms-policies-and-procedures/

Mixed / Blended

The formal learning takes place through a structured program of instruction through face to face delivery with your Shafston teacher on the Shafston campus.

You will be able to learn from your teacher and classmates as you study together through a combination of formal classroom based learning and independent study / research.

– Further support is provided at the weekly Class Tutorial Support sessions with your teacher.
– Face-to-face classroom delivery (20 hours of scheduled contact per week) and
– Placement – 120-hours (compulsory)
– This includes real world experience through vocational placement for students enrolled in Individual Care qualifications

SHAFSTON ENGLISH LEVEL – ENGLISH EQUIVALENCY TABLE

Shafston General English C E F R Cambridge Cambridge Business Pearson PTE I E L T S T O E I C  T O E F L
C2 CPE PTE
General Level 5 9.0
Academic 85+ 110 – 120
8.0
C1 CAE BEC – H PTE 850
Advanced General Level 4 7.0 87 – 109
Academic 76 – 84 6.5
Upper-Intermediate B2 FCE BEC – V PTE 6.0 750
General Level 3
Academic 59 – 75 5.0 57 – 86
Intermediate
B1 PET BEC – P PTE 4.5 550
General Level 2 4.0
Pre-Intermediate Academic 43 – 58
41 – 56
A2 KET PTE 30 – 40
Elementary General Level 1
Academic 30-42
Beginner A1

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